Battery Drain

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Adrian Hernando

• January 09, 2020 08:35

Hi.

On my last bike outing my Karoo was 40% battery. When it reached 30% it began to discharge very quickly until it reached 1% (about 15 minutes). Then it stayed at 1% for 20 minutes until it went out.

This is the first complete discharge of the device, but reading in the forum I saw that there have been problems with the battery discharge. I have it updated to the latest version.

Any ideas or suggestions?

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  Hari Krishnan

  • January 11, 2020 18:33

  Hi Adrian,

  Sorry for the inconvenience caused to you. I am happy to look into this and help you with the best resolution.

  Could you please write to us at support@hammerhead.io with the FIT file of the relevant activity? This will immensely help us to understand the root cause of the issue and help you to sort this out.

  https://support.hammerhead.io/hc/en-us/articles/360003096654-How-to-Download-FIT-file-from-Dashboard

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  Adrian Hernando

  • January 12, 2020 14:05

  OK.

  I already sent the FIT files.

  Thank you very much for everything.

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  Zoltán Fodor

  • January 20, 2020 13:33

  I had the same experience. Others suggested that after a full discharge and recharge it should be fine. We'll see.

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