Lost audio alerts for Vario radar.

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John J. De Tuerk, Jr.

• February 16, 2020 20:40

I am having problems with audio alerts for the Vario radar. About a week ago they stopped. The radar unit shows it is connected. My AfterShokz Titanium headset shows that it is paired and it reports "connected". I get TBT audio notices with a route but no approaching vehicle beeps. The radar graphic shows approaching vehicles but no audio alerts. Is anyone else experiencing this abnormality.

I tried my second Karoo and everything works as expected.  Does this call for a Factory reset or just the reset on the settings page?  I will wait until I here from you.

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  Gerard van Rijn

  • February 17, 2020 21:10

  Hi John,

  A hard reset is initiated from the hardware keys. (Volume, power, home, etc.) Whereas a soft reset is initiated from within the devices software. (located in the Settings area of the device)
  If the soft reset (interface) fails... a hard reset interact at a deeper system level.
  
  https://support.hammerhead.io/hc/en-us/articles/360005126553-Howto-Clear-All-Navigation-Data-from-the-Karoo?fbclid=IwAR0_kbV1WAhqWHKul5SsuorKr4v2gHxiqpvJe98Zjg19QF6eqNMolrqeMoo
  
  https://support.hammerhead.io/hc/en-us/articles/360003079393-How-to-Factory-Reset-Karoo?fbclid=IwAR0F-zqPjntHv7jvwRwQS9YzgyDqQoUfGrMMaJ1KkdGb3CMo5q9h13m1vDQ

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  John J. De Tuerk, Jr.

  • February 17, 2020 21:59

  Thanks Gerard, I will start with the soft reset.  

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  Hari Krishnan

  • February 18, 2020 15:30

  Hi John,

  As Gerald suggested, you can try a Factory reset under the 'Settings' App first. If the issue still persists, please feel free to write to us at support@hammerhead.io before performing the hard reset. In this way, We will be able to troubleshoot the issue and helps you to sort this out.

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  John J. De Tuerk, Jr.

  • February 18, 2020 16:51

  A soft reset got rid of the problem in the short term.  Will keep you informed if it resurfaces.

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