Not recording distance

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Simon Lydford

• March 11, 2020 08:34

Just bought a Karoo, reset and personalized it. When I start a ride I get confirmation of GPS signal, records time of ride but the Distance field just shows three dots. Stop the ride and it has recorded duration but zero miles. Assuming it's faulty? Any help or suggestions? Thanks

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  Hari Krishnan

  • March 11, 2020 16:04
  • Edited

  We are extremely sorry for the inconvenience caused to you. We've noticed this problem from other customer feedback, and we see from your response that it is more than an isolated issue. The team checked and found that the in-built GPS is projecting the data from the Sensors App, but, it is not able to flow it through to the main screen.

  The software team has already found a fix for this problem and we will be releasing it in the upcoming software release which is scheduled today. 

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