Sensors stop working during ride

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    Hari Krishnan

    Sorry for the trouble caused. I have created a support ticket requesting for the FIT files and the serial number of your Karoo to troubleshoot the issue. I request you to follow-up there with the requested information.

    For the issue with the Varia connection, I checked with the software team and they confirmed that we have a known issue where Radar stops reporting cars even though still "Connected" in sensors app until you unpair and repair it. They have already developed a fix for this issue and it will be released to the ATG soon. Once we get a green signal from ATG, it will be released to the general users. Thank you for your patience during this time.

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    Steven Calci

    I am having the same issue but with a Bontrager Duo Trap S Sensor. It shows it is connected but will not record speed and cadence. I unpair it and then repair and it starts to work and then drops out. I have the duo trap set as first priority and I also replaced the battery in the sensor and it still drops out or does not record. I have the varia and that work ok all the time. Thanks Steve Calci

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    Tobias Zeh

    Same for me. In nearly every ride, once or twice every ANT+ sensor connection is gone for some seconds to nearly a minute. Than it comes back without need for an intervention, and always in the same order:

    1. heartrate comes back

    2. cadence comes back

    3. powermeter comes back. 

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