Unable to upload an activity to Strava

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Erik Nijland

• May 07, 2020 17:14

Unfortunately I continúe to get an error message when I try to upload an activity to Strava. Really annoying. Any tips¿

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  Pierre-Alain Maire

  • May 07, 2020 17:45

  Same here. I tried to unlink Strava and Hammerhead, as it was the solution last time it happened, but no luck this time. 

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  Adam Rodgers

  • May 07, 2020 18:03

  Adding myself to the list, I’ve tried removing Strava/signing out etc.

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  Matt Bargery

  • May 07, 2020 18:40

  Same. Activities no longer uploading to Strava! Tried all the usual tricks, but no success. Could this be related to the new Strava Segments update?

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  Nicholas

  • May 07, 2020 19:30
  • Edited

  Adding my name to the list. Getting same issue.

   

   

  Just retried and it uploaded fine this time

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  Ib Thomsen

  • May 07, 2020 19:06

  Same here.... tried also from Hammerhead Dashboard... sync error there too...

   

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  Michal Lukáč

  • May 07, 2020 19:09

  Same here. Even before updating to release that was pushed today

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  Ali

  • May 07, 2020 19:37

  https://support.hammerhead.io/hc/en-us/community/posts/360044147353-Strava-Live-Segment-Sync

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  Adam Rodgers

  • May 07, 2020 19:47

  Hi Ali, the problem I'm having is unable to upload completed rides from the unit to Strava.

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  Ali

  • May 07, 2020 19:54
  • Edited

  All of these related to the Strava, are tied up together. I just updated my post now.

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  Adam Rodgers

  • May 07, 2020 19:57

  When can we expect it to be resolved by?

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  Matt Bargery

  • May 07, 2020 19:57

  Hi Ali, for me this issue is not related to Strava Live Segments. The message I'm getting on my Karoo head unit is 'Strava client error'

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  Ali

  • May 07, 2020 20:02

  Matt - yes, it all tied up together. Check my post here: https://support.hammerhead.io/hc/en-us/community/posts/360044147353-Strava-Live-Segment-Sync

  @Adam - Please give it some time, it will be resolved itself, as of now, just too many users hitting Strava API.

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  Adam Rodgers

  • May 07, 2020 20:05

  That's great, thank you.

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  Matt Bargery

  • May 07, 2020 20:07

  Thanks Ali

   

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  Ib Thomsen

  • May 07, 2020 20:08

  A workaround until it is resolved is that you manually download the .fit file from Dashboard and upload it to Strava... 

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  Adam Rodgers

  • May 07, 2020 21:04

  All good for me now thank you.

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  Matthew Sills

  • May 08, 2020 10:41

  one thing to add: i was repeatedly getting the same "Strava client error", but when i went to Strava to use the workaround suggested by Ib Thomsen, my ride was already there... seems it made it thru the pipes anyway.

  and to add to Ali's comment "too many users hitting Strava API" - a lot of APIs have quotas to prevent abuse. these quotas are typically measured in requests per hour/day/etc. i think what Ali is suggesting it that once the initial flurry of activity associated with the new live segments feature subsides, Karoo's request rate will stop exceeding quota, and all will be well.

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