Activity can't be uploaded after battery drained

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Khee-Gan Lee

• May 31, 2020 12:32

My Karoo ran out of battery halfway through a ride (incidentally way faster since the latest update, and I'll submit a separate complaint about battery life), and after charging up again I see the ride on my Karoo but can't upload it to either Dashboard or Strava even though I see the 'Saving' spinning wheel after trying to upload.

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  Khee-Gan Lee

  • May 31, 2020 12:35

  p.s. yes I tried the trick of logging out of Strava and Dashboard.

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  Hari Krishnan

  • June 02, 2020 19:13

  Sorry for the trouble caused. Could you please make sure that your Karoo is connected to an active internet connection? You can check that by creating a Route or by downloading an offline map.

  Also, please log out from your Hammerhead account on your Karoo as well as the Dashboard and login back again. Then please check if the activity is synced to the Dashboard or not. Also, try uploading the activity to Strava again once you login back to the Hammerhead account on your Karoo.

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