Karoo 2

Answered

Follow

Quentin

• June 22, 2020 17:33

So, I had a front mount break on a ride this past weekend causing my Karoo and headlight to go crashing to the pavement while riding at about 25-30 mph. My Karoo is banged up and was slightly open, but still functioning - good thing seeing I was in the middle of a 158 mile ride.  I think the rough road and the weight of the Karoo caused it whip to the point it broke the entire mount assembly (road bike on bad road).

This leads to my question: What is the expected release date for the Karoo 2?

0

• Official comment

  

  Franklin Prince

  • June 23, 2020 12:52

  Hey Quentin,

  Sorry to hear that you had a mount break on your ride causing damage to your Karoo. Please send us an email to  support@hammerhead.io with some pictures of the damage and we will help you out with the best options we have available currently.

  Matt is correct here. I will not be able to share with you any internal information until our Marketing team gives the green light.

  Please follow us on Social Media to keep receiving further updates about the Karoo 2:

  Blog - https://www.hammerhead.io/blogs/teamjournal
  
  Facebook - https://www.facebook.com/HammerheadRides/

  Instagram - https://www.instagram.com/hammerheadrides/

   

  Comment actions Permalink
• 

  Derbyshire Pantani

  • June 22, 2020 17:42

  You will not get an answer to this, you will have to wait until official marketing information is released.

  1

  Comment actions Permalink
• 

  Mark Lyford

  • June 27, 2020 16:33
  • Edited

  This happened to my unit too - the foot is a fundamental flaw in the design and after having used a Garmin for use without it leaping from the bracket I am shocked that this has never been rectified.

  The customer service from HH was great and a new foot and casing were promised ASAP, however there are no cases available so I am unable to use my Karoo. 

  I am now sceptical and feel that this is the beginning of the tapering off of support and back-up resources for the original Karoo as you move full throttle towards to Karoo 2 …

  0

  Comment actions Permalink
• 

  Teun Luijbregts

  • August 10, 2020 12:59

  I agree, not being able to get your supplier to make a batch of cast plastic really does not sound very confidence inspiring.

  For now the only option we havie is to wait for Hammerhead to send out the promised replacement parts and/or to start moving their existing customers towards the new Karoo 2...

   

  Here's hoping for the best

  0

  Comment actions Permalink

Please sign in to leave a comment.