Strava segments appear synced, but not appearing during ride

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Quentin

• July 08, 2020 20:39

When I look through the segment list on my Karoo, the segments appear synced and enabled, but they only randomly appear during a ride.  There are only about 4-5 segments that consistently prompt me during a ride.  I have disassociated and re-associated my Strava account in the dashboard, and the problem still exists.

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  Hari Krishnan

  • July 09, 2020 10:41

  Hi Quentin, Sorry for the inconvenience caused to you. We are happy to look into this and help you with the best resolution.

  Could you please try the below steps and see if this alleviates the issue?

  Step 1: Logout of the Hammerhead account on the Karoo.
  Step 2: Power off the Karoo completely.
  Step 3: Close the Dashboard completely and log in to the Hammerhead Dashboard on Incognito mode or private browsing.
  Step 4: Disconnect Strava from connected Services and connect to Strava again.
  Step 5: Agree to the Strava new token Authentication.
  Step 6: Power ON the Karoo and login to your hammerhead account

  If the issue still persists even after performing the above workarounds, please write to us at support@hammerhead.io and share the relevant segment with us. In this way, we will be able to investigate the issue and help you with the right resolution.

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