SOLVED: device constantly crashing, impossible to upload activity, log in to hammerhead account, all sort of troubles

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Simone Deluca

• July 31, 2020 22:44
• Edited

HI guys, since the last couple of updates I've experienced quite a few annoying bugs: can't login to your account on the device (it crashes if I try, rebooting doesn't solve the problem).
Due to the fact that I can't log in in the Hammerhead account anymore, I can't upload my activities. 

I'm very annoyed with this. It has become a totally unusable device from being a Cyclecomputer that I loved.
I was very looking forward to this updates but brought me nothing but problems.

 

Also my Decathlon HR belt (that always worked fine) is not visible anymore. I unpaired it a couple of times and paired it again but kept disappearing. Then the device couldn't find it anymore so I had to finish the ride with no HR monitor. Not a tragedy but not pleasant.

Please help me out with this.

cheers

Simone

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  Simone Deluca

  • July 31, 2020 20:55

  and the screen it's constantly fading to black for no reason. Every menu takes an unusual amount of time to be loaded, even to exit settings or other menus takes a while, when before it was fast and responsive.

  I'm really unhappy with what's going on with my device

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  Piergiorgio Ghezzo

  • July 31, 2020 21:55

  No problems here... try with a reset to factory settings

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  Simone Deluca

  • July 31, 2020 22:09

  thanks Piergiorgio, I thought that too but I have an activity that's not been saved anywhere else other than the device (due to this problems) and I didn't want to loose it. But if there's no other way I'll do that.

  It sucks that there's no way to manually backup the activities. I know it's there, I can see it but I cannot retrieve it or upload it anywhere.

  Nothing really special but it's not in my usual location and I won't have any other chance of riding those segments anytime soon

   

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  Piergiorgio Ghezzo

  • July 31, 2020 22:21

  Did you try using a USB connection?

  https://support.hammerhead.io/hc/en-us/articles/360005925374--Downloading-a-FIT-file-from-the-Karoo-using-a-PC

   

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  Simone Deluca

  • July 31, 2020 22:35

  thanks, I finally manually uploaded my activity. I'll do a factory reset and see how it goes.

  Thanks Piergiorgio.

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  Simone Deluca

  • July 31, 2020 22:44

  I'll have to pair all the sensors but other than that now the Karoo seems to work fine after the factory reset. And it's actually faster than I thought it would be. 

  Coming from an Apple environment I'm not used to format or reset devices so I didn't think it would be so effective. thanks again

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  Piergiorgio Ghezzo

  • July 31, 2020 22:51

  Happy to ear it.

  Reset is usually the last chance, but was not easy to help you from remote. After login all the setting will be restored, you only need to pair your sensors and download the map.

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  Hari Krishnan

  • August 01, 2020 10:33

  Thank you so much Piergiorgio for proactively pitching in to help Simone to get his issue resolved. Highly appreciated!!

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