Bug: fields not updated (data lost)

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Simon Carbajal

• August 02, 2020 15:34

Version: 1.143.870.3

Issues:

• I had the same issue in 2 occasions: the fields were not updated, screenshots below.
• A few times the heart rate was way lower than it should be. Disconnecting the sensor (physically) or through the karoo didn't fix the issue
• Also a few times, I lost the connection with the heart rate and the speedometer (I only use the later when I train inside my house). Batteries on both sensors are ok. The battery on the heart rate was changed 2 months ago (last one lasted 4 years or more)
• The custom names for the sensors are not saved

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• 

  Ashish Kuttappa

  • August 02, 2020 16:47

  Hi Simon,
  We are sorry to hear about the issue with the DataField reading not getting populated. I have sent you an email with a few troubleshooting steps and requesting for details to help you troubleshoot the problem. Please respond back to the email we sent, so we can help you with this.

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  Simon Carbajal

  • August 02, 2020 17:09

  Email sent

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