Battery life is only 1-2 hours

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Tom

• August 02, 2020 18:49

Hello,

Since about 1 month i have an extremely short battery life (only 1-2 hours).

I have the impression that it started after a software update.

Before that battery life was normal (9-10 hours).

Screen light is set low and wifi is turned off.
I am just using navigation to ride a route. So nothing special.

Could you help me?

Thanks

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  Ashish Kuttappa

  • August 03, 2020 10:23

  Hi Tom,
  I am sorry to hear about the trouble with the battery. I have sent you an email with a few troubleshooting steps and requested details to help you troubleshoot the problem. Please respond back to the email we sent, so we can help you with this.

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  Dan Duncan-jones

  • November 21, 2020 16:15

  My battery has also started to run out very quickly, even on battery safe mode, eg; with the screen 'off'. I'm thinking of ditching your computer and buying something more reliable. 

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  Abhishek Anand

  • November 21, 2020 17:41

  Hi Dan. Sorry to hear about your issues with the battery drain.

  I have created a ticket and have requested a few pieces of information to look into the issue. Request you to follow up there.

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  Steve Wickham

  • November 22, 2020 18:09

  Me too!  For the last month or so my battery has died about 2 hours into any ride.  I've tried a few things, but no real difference.  Today it was showing 91% after an hour, and then at 1.5 hours it suddenly flashed up a Battery Low message, and when I stopped to see if I could do anything to help it survive, it died completely.  Something odd is going on...

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  Paul Soldo

  • November 22, 2020 20:25

  My battery like yours got bad over the last month and after doing all that was advised it looked like I could get it back to 5 hours.  That turned out not to be the case as my last few rides die just as yours do, 1.5-2 hours. 

  Based on my inquiry there is no solution other than upgrading to the Karoo2.  I agree,  its just looks much too odd to be the battery just going bad.  I have little use over the time I've had this unit as the product just wasn't reliable enough to trust so used my garmin 1000.  So either the battery death is based on days of the week, or something is going on in the background.  I'll go to my garmin as my main ride and most likely will see it in a new light over this time and just end up cancelling my karoo2 pre-order.

   

   

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