Most Community posts go unresolved

I have been trying to keep my Karoo up an running. with difficulty. none lethal.

I try to use the info on the site , karoousers.org, Google, patience, and prayer.

Most of the FAQ/info says look in Community.

Almost none of the posts here have resolution. Like the FAQ and videos , they open a topic and don't carry through. 15 sec answer to 3 min question.

I could tell folks to reboot, in the sunshine, holding the Karoo in their left hand, and a

flower pot in the right and that would be the last listed post in the thread

and a presumed fix.

( actually works).

(sometimes)

If we are a beta test community we need better coordinated support

That is either a great plus for development and marketing

or a lethal PITA

You guys say the right things , but you need to get the ball into the net more.

Hari Krishnan

August 20, 2020 17:33

First of all, sincere apologies for all the inconveniences caused to you and thank you so much for your constructive criticism about the community post. Please be assured that resolving your issue will be our top most priority.

I see that you are facing issues with sensor drop-outs and being a consumer myself, I totally understand how this could be frustrating for you. We have received your ticket 43379 and I see that Abhishek is already working with you to resolve the issue. He has requested you to share the FIT file of the affected activity to understand the behaviour of the drop-outs. This helps us to give you proper directions to resolve this. I request you follow-up there on the ticket so that we can continue with the troubleshooting.

Richard Soltes

August 20, 2020 19:35
Edited

Thanks again

Getting Abhishek what I have. I'm looking forward to the support section revisions you have in the works.

August 26, 2020 16:48

The New web pages are very nice.

Community and FAQ things that were unchanged are unchanged, but FAQ index got some good work.

Most Community posts go unresolved

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