Unable to upload activity to Dashboard or Strava

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Roger Papp

This issue was reported a month ago, but there is no solution shown that I can see.

I checked my device battery last night and it was 100%, However it failed after 22 miles, time shown is 1:24:04, and switched off. I have the latest update 1.145.875.3

The ride was recovered and is shown in activities on the device, but it will not load the activity either to the dashboard or Strava, even though it states "activity loaded" at the top of the device screen.

I have logged out/in of both Hammerhead and Strava, and also the same with wifi.

Do you have a solution please?

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    Hari Krishnan

    Hi Roger, Really sorry to hear about this issue. It seems that the activity is corrupted after an unexpected shutdown and that is the reason why it is not syncing to the Dashboard or Strava.

    Sometimes, you may be able to retrieve a lost Activity by connecting your Karoo to the PC but we cannot guarantee it. The below links helps you with the steps to do that. 

    https://support.hammerhead.io/hc/en-us/articles/360005925374--Downloading-a-FIT-file-from-the-Karoo-using-a-PC?source=search

    https://support.hammerhead.io/hc/en-us/articles/360007012873-Downloading-a-FIT-file-from-the-Karoo-using-a-Mac?source=search

    I understand that the cause of the issue is due to an unexpected shutdown.

    turned out to be helpful for other riders who encountered the same issue?

    The following are the steps for battery recalibration:

    1. Let the battery die (run to flat)- (To drain the battery fast, you can start a ride on your Karoo and leave it on the table)
    2. Power back on
    3. Repeat power-on attempts until it will not turn on (doesn't even show boot animation - 0%)
    4.Charge to 100% WITHOUT powering on the Karoo (generally at least 6 hrs, dep. on the charger)
    5. Once at 100% THEN power it on.

    Follow the step 2&3 as it is. A simple power OFF and Power ON would not work.

    Kindly update us with your findings after a couple of rides(or dummy rides)  so that we can take necessary actions in this case.

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    Roger Papp

    Hi Hari, Thank you for your prompt response and suggestions which I will certainly try and come back to you.

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