Still having problems, now also not recording temperature correctly or not at all.

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Phil Lambos

• August 25, 2020 23:48
• Edited

Still have problems with altitude & auto-stop feature.

Now my temperature is reading wrong or not recording at all.

I've rebooted, updated, factory reset.

Nothing is fixing any of this.

And I'm tired of getting no support for a broken device, only excuses.

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• 

  Hari Krishnan

  • August 26, 2020 10:44

  Hi Phil, Sincere apologies for the inconvenience caused to you. I checked your previous tickets and see that my colleague Abhishek has requested for the FIT files of your recent ride. Could you please write to us with the FIT file of your recently affected ride at support@hammerhead.io? This helps us to take next course of action immediately. Please expect a 48 hours delay to reply to your ticket as we are having a huge inflow due to pre-orders.

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