Device stuck on 'Karoo' welcome screen

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George David Milligan

• August 29, 2020 17:57

After a long ride I put my device onto charge overnight with about 3% battery- when I came to use it in the morning it was stuck on the 'Karoo' loading screen. It's run out of battery several times and been charged fully since but it won't load past the Karoo screen. I can't hard reset the device as once it's on the Karoo screen none of the buttons work. Is there any fix for this?

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• 

  Ashish Kuttappa

  • August 30, 2020 10:38

  Hi George,
  I am sorry for the inconvenience caused. We sent you an email requesting a few information to resolve this problem for you. Please respond back to the same email, to take the next course of action.

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