Manually paused and lost all activities before

Hi,

I completed a Gran Fondo couple days ago (supposedly a 65 miles ride...) with my friend (see https://www.strava.com/activities/4094193388)

This is the one uploaded by by Karoo after the ride:
https://www.strava.com/activities/4094198961

This is the activity from the dashboard:
https://dashboard.hammerhead.io/activities/14131.activity.6489f32b-f3e7-4b94-bcfe-0c4060b876a3

What I ONLY did was manually paused the device for a bathroom break, and resumed that right after, and I lost all the activities before...

Is there any way that I can retrieve my complete ride?

Please help me...

Abhishek Anand

September 24, 2020 10:32

Hi Ricky. Sorry to hear about your issues with the ride upload. Let me help you with this.

I have created a support ticket with a few questions, the troubleshooting steps and a request for the FIT files of the ride. With this, we will be able to investigate the issue. I request your follow-up there.

Ricky Chan

September 24, 2020 16:13

Hi Abhishek, I have downloaded the FIT file, what should I do next?

Manually paused and lost all activities before

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