Shipment Delays

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Brandon Babcock

• October 16, 2020 19:36

I received an email about 15 minutes ago, indicated a month delay in the October orders. Have others received this as well? 

 

Really wish this had been sent to us last week; instead, last week we got a marketing email saying this week, we'd hear more about our pre-order next steps, no indication of a delay, instead, sounded like everything was on-track. 

Either way, looking forward to getting this device, although, I'm expecting this wont be the only delay...

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  Ali

  • October 16, 2020 20:20

  Brandon, Thank you for the support. We truly wish we had known sooner, but we would still have acted accordingly. This is only from the recent developments in the past few days, and we communicated to our community with utmost sincerity and only after analysing all the possibilities.

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  Rik Helsen

  • November 10, 2020 14:13

  I haven't received any of these emails? 

  do I need to opt-in somewhere? 

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  Ali

  • November 11, 2020 11:40

  Hi Rik, As I clarified over the email. We have made the necessary changes so you do not miss out on the future communications.

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  Tod Horner

  • November 14, 2020 16:02

  I have not received any communication as well.  I got an email in October that my unit was delayed, and then crickets

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  John Woo

  • November 14, 2020 21:02

  The debut of the first K1s was delayed by several months but let’s hope the K2s will not suffer the safe fate. Hammerhead should have learned a thing or two from the first rollout.

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  Americo Zuzunaga

  • November 15, 2020 00:30

  Hey, for everyone's peace of mind, I just received my Karoo 2 this past Thursday. I did manage to put a pre-order in as soon as it went live, but hopefully everyone will be getting theirs soon. And yes, the unit rocks!

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  Brandon Babcock

  • November 15, 2020 00:48

  @Americo 

  that’s awesome news!
  I put my pre-order while they loaded it (was doing that mad refresh until I could get to checkout). Haven’t received news it’s shipped yet, though. Really hope it’s heading out soon, can’t wait!

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  John Woo

  • November 16, 2020 06:17

  @Americo, congrats! Can’t wait to receive mine.

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