K2 unable to pair with iphone

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Gianni Vocaet

Anyone else has a problem to connect his K2 with his iPhone since the last software update? 

The button in my Karoo to switch on the pairing keeps bugging (switching on and of itself without human interaction). 

 

Already did a reset and factory reset. 

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    Victor Perez

    The only problem I have when I switch on the Karoo is that the iPhone does not connect automatically.
    I have to connect the Karoo in the Bluetooth settings on the iPhone first.

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    Abhishek Anand

    Hi Gianni. Sorry to hear about your issue with phone pairing. 


    I have created a ticket and have requested a video of the issue. Request you to follow up there.

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    Abhishek Anand

    @Victor: The Karoo 2 has to stay connected to the iPhone to receive notifications on the Karoo 2. However, once the Bluetooth and the unit lose connection (may be due to Karoo 2 switching off or Bluetooth turned OFF), the pairing needs to happen again.

    We would like to inform you that we are working on the simplification of the pairing process and will soon we releasing it in our update release.

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    Victor Perez

    Thank you for the quick answer Abhishek, nice that you are working on it.
    I am looking forward to the update.

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    David Frankel

    When I try to pair my new Karoo 2 with my iPhone 7, I get a message in the Bluetooth section of my iPhone Settings directing me to "enter the code shown on 'Karoo 2.'" However, there is no code I've found on my K2 to enter into my iPhone. Please help.

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    Ali
    • Edited

    David, can you make sure you are on the latest version of the software? The code wasn't introduced until the last few version of the software on Karoo 2

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    David Frankel

    Hi Ali, Today is very different from yesterday. When I attempted to pair my Karoo 2 to my iPhone, my K2 gave me a six digit number to pair the two devices. It seems to have worked. I have no idea why it didn't work yesterday but worked today. I'm sure I had the latest version of the software yesterday too.

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    Abhishek Anand

    Hey David. Amazing to hear that your issue with the phone pairing has been resolved. I am sure you would be enjoying this feature now.

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    Greg Johnson
    • Edited

    I can successfully pair my iPhone to the Karoo, however, the connection is dropped in under a minute -- even when the phone and the K2 are side by side.

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    Ali

    The next update this Thursday brings in continued improvement to the reliability of Phone Notifications

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