When will we receive notification that our Karoo 1 trade in is complete?

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Matt Jury

• January 06, 2021 18:42

I received my return shipping label and mailed my Karoo 1 back to Hammerhead over 2 weeks ago, but have not received any indication that it was received and my refund issued.  When and how will we receive a notification?

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  Ali

  • January 06, 2021 18:58

  Hi Matt, your order was delivered on January 4th. Please allow up to 15 business days to process your return, as we navigate the COVID’s effects on our processing time.

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  Matt Jury

  • January 06, 2021 19:11

  Thanks, Ali.  Standing by.

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