HX Navigation issues

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Chip Becker

• October 10, 2020 19:32

I had hoped I wouldn't have to be writing again.  But now I am having issues with the HX Navigation problem.  I have the latests update, and just recently did a factory reset.  The route I'm using has worked in the past, but now no matter which  route I load, the navigation fails.

Is anyone else having this same issue?

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  Abhishek Anand

  • October 11, 2020 10:16

  Hey Chip. Sorry to hear about your issues with Navigation on your Karoo. Let me look into this.

  I have created a ticket for this requesting you to answer a few questions. Please follow up there.

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  Piergiorgio Ghezzo

  • October 11, 2020 13:14

  Hi guys, same problem yesterday with a track of mine... 

  Support, for your reference: https://dashboard.hammerhead.io/routes/10930.route.f85eb443-88e3-4abf-ac13-e3fbe076585d

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  Abhishek Anand

  • October 14, 2020 10:05

  Hey Piergiorgio.

  Sorry to hear about your issue. I have created a ticket requesting a few pieces of information. Request for your follow up there.

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  Anders

  • October 15, 2020 15:05

  Hi Chip
  What exactly is the issue you are experiencing as I think I might be experiencing the same?

  On longer routes the navigation sometimes fails for me where it seems that the Karoo TbT navigation believes I am somewhere else on the route than where I really am.

  Best regards Anders

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  Remco Bralts

  • October 19, 2020 14:02

  Today the same issue overhere. It is realy dispointing that the last firmware caused his amount of problems.

  Is it possible to downgrade to the firmware berfore. There where no issues en the navigation line is much better.

   

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  Chip Becker

  • October 19, 2020 14:21

  Anders,

   

  I was having an issue where as soon as I loaded a route, I got 'HX Navigation has stopped' error.  After talking with Abhishek it seems like the easiest fix was to delete the route off the Karoo, and then let it re-sync.  He also suggested that I create the routes with the Dashboard (instead of from another route manager.) Since a lot of my routes are from other route managers, he pointed out that they have an extension for Chrome so you can grab a route from another route manager.  That has worked well so far too.

  Hope that helps!

   

  Chip

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  Remco Bralts

  • October 20, 2020 13:27

  Chip,

   

  thanks for your input.

   

  Is I am using my karoo for gravel and XC. Modifying the route in the route manager of karoo isn't possible.

  It wil distroy my whole route.

  Yesterday i did a hard reset and downloaded al my routes again.

  Because the last update wasn't a upgrade for me..... instead it is a downgrade in usage.

  I realy like to see that there will be a possiblily to downgrade to the last firmware with red navigation line...... With this firmware i had no problems with hx navigation and the line could be seen much better.  

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