Trails on map doesn't show same details anymore

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Thomas Lindgren

I think this problem showed up after the latest release (1.559.2149.12) on my Karoo2. All trails are now displayed with long dashed lines and large gaps at all zoom levels, making it way more difficult to see trail details properly. Anyone else experiencing the same problems?

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  • Official comment
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    Product Team

    Hi all, 

    We are aware of this issue and our team is working on a fix. We apologize for the inconvenience and will get it resolved as soon as possible. The issue is unrelated to the map update, which will be available soon. 

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    Johnny Pugh

    Yes, I see the same thing. It did change with the latest map update last week.

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    Kristóf Szabó

    Same here, very annoying.

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    Piotr Piotrowski

    It looks like the Karoo will now be useless except for the main roads.

    Please fix this ASAP.

    There is no way to know where these roads lead or which one to choose.

     

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    Shane White

    I'm seeing this on the Karoo3 (1.559.2149.20). Yep, only useful on roads now. Certainly not worth the money if it's a design decision.

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    Steve Bidinger

    I am having exactly the same issue on my Karoo2 after latest update. It's disappointing that there is obviously not enough pre-release testing.

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    Shane White

    Maybe it was tested successfully. This might be the new design.

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    Thomas Gruber
    • Edited

    I didn't notice it at first, as I use trails on the Karoo only in combination with a planned route or the Suunto heatmaps or the marked cycle routes and paths on the Karoo (which are very good in my opinion). Otherwise the Karoo always was totally useless outside of cities and larger tarmac roads, as it even did not make a difference between smaller tarmac paths (where cars are allowed) and a narrow single trail. Now it's even more pointless, as the number of dashes has been virtually halved. What was already bad is now even worse.

    Maybe I have missed it, but I don't remember a map update in the last few months, just the regular software updates. I wonder when and why and how this 'update' arrived on the Karoos (as it is not mentioned in any release note)? 

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    Johnny Pugh

    My maps were updated about 11 days ago. I also didn't notice it at first because I usually follow a planned route and the route line covered up the trails on the map.

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    Thomas Lindgren

    I'm quite sure it came with the last SW update. Have not downloaded any new maps for my area (Sweden) since several months ago... As a Mountainbiker, this change makes the Karoo more or less useless for exploring trails, which is one of my key use cases for me. I really hope this get fixed in next update.

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    Gregory Gregory
    • Edited

    Agree

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    Lukasz Marcinkiewicz

    Is your whole testing team made up of road bikers? Because I honestly can't imagine anyone who actually rides off-road thinking this new layout is a good idea. Really hoping for a quick fix in the next update!

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    Thomas Gruber

    I'm pretty sure, that there were no map-updates for my region (Austria) in the last few weeks. I have a Karoo2 and a Karoo3 and usually there is a message on the Karoo about a map-update and it doesn't start automatically.

    I remember a comment from the support team here one month ago that the next map update is due in next few months.

    https://support.hammerhead.io/hc/en-us/community/posts/360043994914-How-can-I-update-the-maps-in-Karoo-more-often

    There were sometimes changes to the map design via a software update in the past, but those were usually mentioned in the release notes. Strange what has happened here.

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    Jakub Dominik

    It looks like there's some kind of map error after the last update, but one thing I'm wondering is: could this actually be a map style issue? Maybe it's worth following the advice from that YouTube video and temporarily changing the map styles to, for example, 'voluntary' to check.

    Personally, I don't have this problem – maybe because I use 'voluntary v5'.

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    Andreas S.

    Bei meinem Karoo 2 auch, so ist es zur Zeit leider nicht benutzbar. Mit jedem Update wird irgendetwas schlechter. Vielleicht sollte ich mir ein Gerät von Wahoo holen...

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    Product Team

    Hi all, 

    This issue will be resolved in tomorrows update. Thank you for your patience and understanding.

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    Andreas S.

    Danke, es ist etwas besser geworden. Warum macht man die Kartendarstellung nicht so, wie sie im Dashboard angezeigt wird?

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    Shane White

    Yes it's fine now.

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