Karoo 2 drops off cell network after ~15 minutes

With build 1.568.2171.12, my Karoo 2 loses 4G connectivity roughly 15 minutes into a ride. The Live Tracking website stops updating - this caused my wife a modest amount of concern when I appeared to be not moving in a long ride. Additionally, once the ride has been completed, the ride won't upload to any of my linked accounts until I reboot the device. This does not appear to be a cell network issue, as the rides upload immediately once the device is rebooted while still standing in the same parking lot. Uploads not working immediately is an annoyance, live ride tracking being non-functional is a concern. Please let me know if there's anything I can provide to help debug this issue.

Zach Dykstra

July 02, 2025 02:39

Another ride tonight and another drop from any/all cell network connectivity - this time about 90 minutes into the ride. I had to reboot the Karoo 2 to get it to connect to a cell network (Google Fi).

Is it possible to downgrade the software version that's installed? All of this seems to have cropped up after installing the latest update. Unfortunately, this issue has rendered critical functionality useless for me.

Aishwarya

July 02, 2025 12:11

Hi Zach,
I've created a ticket for this issue, and I'll be assisting you further.

July 07, 2025 15:12

To anybody reaching this by a forum search / search engine; the root cause appears to have been water in the SIM card slot. Consistent connectivity was restored after drying the Karoo 2 out and re-seating the SIM card.

Karoo 2 drops off cell network after ~15 minutes

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