Changed internet provider

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Bob Odgis

• August 02, 2025 13:58

Recently changed my internet provider from Fios to Spectrum - is this why my ride didn’t upload from the Karoo 2 to the Hammerhead App?

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  Bhagyashree

  • August 04, 2025 08:27

  Hi Bob, Changing your internet provider from Fios to Spectrum shouldn’t affect your ride uploads, as long as your Karoo 2 is properly connected to the new Wi-Fi network. We recommend checking if the device is connected to your Spectrum Wi-Fi and that the connection is stable. You can also check if the Wi-Fi is properly connected to your phone or not. If the ride hasn’t uploaded yet, try restarting your Karoo 2 and syncing the ride.

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  Bob Odgis

  • August 04, 2025 11:39

  Please take me through the steps to change my Karoo 2 to Spectrum Wi-Fi

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