Data fields disappear before a turn.

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Serge Voronov
  • Edited

With the latest firmware I have a serious issue.

Before every turn, all data fields on my screen disappear and only reappear after the turn is completed.

To the HH team — this is a bike computer, not a phone or car navigator! I need my data fields to stay visible at all times.

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23 comments

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    Carsten Weigandt

    I've had the same problem since the update. Is it really very disturbing?

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    Serge Voronov

    lol? Disturbing? On trails you will never see data fields.

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    Sam Marshall

    Me too. But only on some turns. It’s maddening.

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    Michele

    Same Problem... :(

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    Jonas Rupprecht

    Same here...

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    Josh

    With the new update I'm having my data fields on the map/navigation page vanish... Related? 

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    Daniel Rausch

    same

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    Tobias Zeh

    Me too. And additionally, it's not even useful: the space where my 4 data fields on the map page have been, reveals in the map only roads and terrain I already left behind me! There is no use in seeing that past area. I want to see my data fields on the map page all the time!

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    Marcus Hecht

    Same issue on my Karoo 2 as well.

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    Oliver

    Same for me, freaking annoying!!!

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    Michele

    Ich frage mich warum das Hammerhead-Team in keinster weise auf diese Post´s eingeht!

    Es wäre doch schön, so was wie "Wir haben das Problem auf dem Schirm..., wird mit dem nächsten Update behoben..." oder irgend eine Antwort von Hammerhead zu bekommen.

    Dieser Fehler nervt, und das nicht gehört werden auch!!

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  • Avatar
    Serge Voronov

    Because they don't read this forum. We must write ticket to support.
    Good news - I have answer for HH team, they confirmed that it's a bug and will be fixed

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    Carsten Weigandt

    It was already mentioned somewhere that the error should be fixed with the next update.

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    Michele

    "Because they don't read this forum."

    SUPER!!!

     

    "Good news - I have answer for HH team, they confirmed that it's a bug and will be fixed"

    Thank you...

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  • Avatar
    Aishwarya

    Hi All, Thank you for contacting us and bringing this to our attention.

    You are absolutely right, Michelle; thank you for updating here.

    We sincerely apologise for the inconvenience this has caused. Our software team has identified this as an issue, and a fix is expected to be included in one of our upcoming releases.

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  • Avatar
    Jonas Rupprecht
    • Edited

    Expected in one of your upcoming releases???
    This Bug ist annoying as hell!

    What about pushing a hotfix as soon as possible?


    This would be a good approach for a bug which kinda destroys the user experience since I don't want to press the 2 touchdisplay buttons to display the data fields again every minute with gloves on.
    Can't be that hard tbh

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  • Avatar
    Serge Voronov

    Jonas, as temporary solution you can turn off "Switch to map" in profile. It will prevent from hide fields

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    Simone Messina

    Not fixed with latest release 1.591.2272, could expect to be fixed in next release?

     

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    Carsten Weigandt

    I don't think it's okay for the Hammerhead to let this problem happen for so long

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    Carsten Weigandt

    They should finally fix it and not wait until the next update. Hammerhead must respond to such problems immediately.

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    Aishwarya

    Hi all, thank you for sharing your concerns.
    I completely understand your concerns. Our software team is actively working on the issue and has identified additional improvements needed to implement. We anticipate including the resolution in one of our upcoming releases.

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  • Avatar
    Jonas Rupprecht

    @Carsten Weigandt

    no worries they added train tracks as a surface cue, cant wait to ride on some train tracks.

    who needs datafields

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    Simone Messina

    Fixed with 1.594.2280 build. Tested today now is working as expected, data field will not disappear.

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