Disappointed

Follow

Thomas Matlock

• October 23, 2025 21:16

I purchased my Karoo 1 many years ago and upgraded to the Karoo 2 because I think they are the very best. When SRAM bought Hammerhead, I was happy because I thought things would get better. Now that the company has decided to stop updating the 2 and the price of the latest is high even with a 30% discount. Once my 2 dies or stops working, I will no purchase a 3 because the company chooses not to support all the loyal customers. I will buy a wahoo before I purchase another Karoo. I am disappointed in the choice of the compny.

-1

• 

  Radovan Krupa

  • October 24, 2025 16:48

  The same for me. I will buy something else, also for no Shimano Di2 support and problems with altitude calculations.

  1

  Comment actions Permalink
• 

  Christian Renner

  • October 24, 2025 17:30

  Come on, the K2 is ca. 5 years old. Wahoo Bolt v2 was released in 2021 and the latest updates are merely cosmetics (I have one). Garmin stopped updating the Edge 830 three years ago, I think it was also ca. 5 years at that time. How long should updates be provided?

  1

  Comment actions Permalink
• 

  LKerch

  • October 24, 2025 18:03

  I must respectfully disagree.  I think HH was being pretty decent about adding new features to the K2 once the K3 was released.  It had to happen sooner or later so HH can spend their resources on K3 features without the hours necessary to make them backwards compatible.

  3

  Comment actions Permalink
• 

  Ryan Timm

  • October 24, 2025 21:08

  Going to jump in here as a former user of both wahoo and Garmin. Both of those companies stop giving certain features to older devices. I have seen it plenty of times before. One thing I also noticed is neither of those companies give users of their older devices 30% off to upgrade to the newer computer.

  1

  Comment actions Permalink
• 

  Christian Renner

  • October 25, 2025 05:13
  • Edited

  As I said above, 5 years is a reasonable time of support, particularly, since new features have been introduced all the time. Moreover, you can continue using the device as is. You'll only miss out on new features (a friend of mine is still using his Edge 830, even though updates stopped 3 years ago). 

  Regarding the di2 problem and according to DCRainmaker, this is due to Shimano not HH/SRAM: https://www.youtube.com/watch?v=BQufDU7EyMU

  Thus, don't be mad at HH. I think, overall, they are doing a good job.

  4

  Comment actions Permalink
• 

  Bob Lyle

  • November 01, 2025 12:41

  I'm still on the K2 since it's introduction with the last firmware that has native support for Di2. I knew it was never going to be anything more than frozen in time when I made that decision back then. The K2 does what it does, will never do anything more and for my purposes that's okay. I kept my last Android PCS phone for 12 years too and only replaced it when the most critical apps stopped working, just like the imminent loss of native Di2 (sideloading an app not included at the time) was then. At nearly 5 years old it owes me nothing at this point.

  0

  Comment actions Permalink

Please sign in to leave a comment.