Transfer profile from Karoo2 to Karoo3?

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Bob Lee

• November 04, 2025 22:47

Just got the new Karoo (aka Karoo3) and could not figure out if there is a way to export the Karoo2 profiles/sensor data to the new Karoo. It would be a huge pain to manually set up all the profiles by going through each profile on Karoo2 and configure the new Karoo.

Thanks!

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  Aishwarya

  • November 05, 2025 10:13

  Hi Bob, Thank you for contacting us.
  I've created a support ticket for you, and I’ll be assisting you further.
  
  

  The profile should sync once you log in to your Karoo. For that, please ensure the following two points:

  1. If you’re using your Hammerhead email and password to log in on the website, make sure to use the same credentials on your Karoo 2 as well, not the SRAM SSO login.

  2. Your Karoo should have a stable internet connection for some time to allow all data to sync properly.

   

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  Bob Lee

  • November 06, 2025 17:43

  Hi Aishwarya,

  Thanks for your response. I did log in with my Hammerhead account (username/password). I have now tried logging out and logging back in from my Karoo 3 and still the old profiles from Karoo 2 did not sync over.

  Curiously, I noticed the new profiles I set up in Karoo 3 actually sync'd over to Karoo2.

  Let me play with it a bit and give an update later.

  Bob

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  Bob Lee

  • November 06, 2025 17:45

  Hmm, ok, now the old profiles have sync'd to Karoo 3. Cool.

  However, the sensors have not sync'd over. This is less of a hassle, but I want to make sure that this is by design.

  Thanks,

  Bob

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  Aishwarya

  • November 06, 2025 17:57

  Hi Bob,

  Thank you for sharing the updates. I’m glad to know that the profiles have been synced successfully.

  Please note that sensors are paired and connected on a per-device basis, so you’ll need to pair them again. This works similarly to how devices need to be reconnected when switching phones.

   

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  Bob Lee

  • November 07, 2025 19:24

  Understood regarding the sensors. Thanks again for your help. You may consider this matter resolved.

  Best regards,

  Bob

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