Feature Request: Real location tracking and incident detection
Answered
I have a Garmin Edge 830. It's not a particularly inspiring bike computer. In general, I'd way rather use my Karoo 2. But there are two features the Garmin supports that keep me using it instead:
1) Location tracking. Because Garmin has a companion app on my phone, and because Garmin (and Strava, which it's connected to) automatically alert my contacts that I'm going for a ride and include a link to the live location map. It's essentially magic once it's setup. And I don't need to think about connectivity because it proxies through the phone companion.
The Hammerhead solution of having a single permanent link that shows my ride location doesn't really cover it, because it doesn't include the start/stop notification aspect.
2) Incident detection. I wrecked on my bike a few weeks ago, and Garmin automatically contacted my wife. She called me pretty quickly, and we could talk through whether I needed help or whether I could handle (I was able to get back on the bike and ride home). It made me appreciate the incident detection feature A LOT.
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@Tommy Kline - going ad hominem just demonstrates you can't justify your stance.
I'm not 'against adding other features if that is what you were trying to ask for, I'm 'against' folk who come in trashing what I've found to be the best and most reliable implemenation of 'live tracking' on the market. I have found it to be 100% 'robust' and working on every ride, which was not the case with Garmin, Android or Apple which I have tried previously.
You don't appear to be asking for 'options', your post reads as a trashing of what is the best functioning Live Tracking system I've tried without actually asking for any 'improvements. The 'single dot' is exactly the implementation I've seen on those other platforms.
I don't see you saying 'please can we have...', you just appear to complain about what we have and that is working well. -
My first post in this thread said how reliable and great the feature is but it would be great to have the improvement the author asked for, texts to auto send with a link to live tracking. Then I agreed with another user asking specifically for route details showing where you’ve already ridden. The single dot is not how Garmin, Wahoo, or Strava have implemented it, they all have a trail showing where you’ve ridden. Not saying that means Hammerhead needs to follow suit but your comment above says “The 'single dot' is exactly the implementation I've seen on those other platforms.” Which is wrong. Here’s an example screenshot of Strava beacon: https://www.theverge.com/circuitbreaker/2016/8/4/12326916/cycling-and-running-app-strava-adds-beacon-safety-feature
Garmin: https://www.garmin.com/en-US/blog/fitness/use-garmin-livetrack-track-activities-real-time/
Wahoo: https://www.wahoofitness.com/blog/set-live-track-elemnt/
Here are the quotes for ease of reading:
“I do agree with the comments above about missing the ride-start/end alerts with a link that I used to have with Garmin(that was 5 years ago and they had that feature) and Wahoo devices.”
“But just the auto send would be enough for me.”
“Both my wife and I train 10-15hrs/week on the bike and it’s nice seeing where they’re at and how far into their ride they are…”
“The single dot that is provided is a very spartan implementation, the Karoo wouldn’t even need to send any more data to have more robust tracking, that could all be cached in the session on the server.”
This one’s not from me but the feature I was agreeing with:
“The live tracking doesn't show the route I've ridden at all - it's literally just a dot (with direction) on a map.
My wife finds it very comforting, when she checks in on me mid-ride, to see where I've been - it gives her a ton of context on where I'm likely to go next”Hope that helps you understand where the rest of us are coming from and what we’re asking for. Al of those platforms both have more data on the map and have auto text/email. Here’s another thread with even more users asking for the same changes:
https://support.hammerhead.io/hc/en-us/community/posts/5218215917467-Request-Enhanced-Live-Tracking -
@Tommy
It's nice you've got a screenshot of a working Garmin trail - my experience has been that Garmin have been very irratic over the years in their software updates (unit, app and server side), often breaking tracking that was working before the 'improvement', and not responding at all when users raise customer support issues - at least we see HH here issue software updates and respond to support requests.
Your '6 hours ago' post appears to imply the Karoo tracking isn't working and that's the reason you're back to Strava. That appears to only be you saying you want a snail trail of where you've been, you haven't got it, and so you're out of here in a huff... Seems somewhat of an over-reaction. I'm seeing 100% reliabily in the Karoo live tracking - i was not seeing that with Garmin. I wasn't seeing it with either previous mobile's 'find my phone' feature.
It seems every new user who turns up here starts off with the opening "but it isn't the same as my last bike computer". No, HH don't do things the same as others. There's a thing called patents and in the US there's a culture of sueing over copying the features of other companies software. So I'm not surprised HH haven't simply copied what your previous favourite did.
We are seeing regular software updates, we are seeing new features, we DO have a 100% working, reliable and robust live tracking mechanism.
It's good that you're so enthusiastic about having good features on your bike computer but hey, chill a little... Nobody is stopping you mix-and-match between Karoo and any phone apps you'd like to use. Go for it, run down all the batteries keeping all the systems all updated :D -
I am with @Tommy on this one... @Rob you need to relax a bit dude. I have had a Garmin, Wahoo, and now a HH. I would not go back to my Garmin or Wahoo but do agree that HH need to continue to evolve their Live Track to catch-up with features of their competition. While they may be more reliable there are other aspects to the Live Track feature than just reliability. These features are usually referred to as "usability". I am happy that HH started with reliability and by providing feedback here hope to influence future enhancement priority for usability of their Live Track feature. While this may not be a priority for you it is for Tommy and many others so exhale and relax.
@HH we love the Karoo 2 and we do have a sim card to enable live track. It is very reliable but would love to see where we we have been as well as other Karoo 2 users in our area similar to what the competition (Wahoo/Garmin) does.
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Hi All, we know that this has been a request from many. Our product development is fast paced, and we always looks for improving the user experience with all the features on Karoo. That being said, it does take weeks of user research, designing, development while also keeping in mind the business side of things.
There are plans to improve the Live tracking with more additions, but not immediately. We will get to it, and we promise to improve it's usability. If you would like to speak with our Product team directly and share the feedback, please book a call with them from the link provided on the Software release email.
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Hi, I have developed start/end ride notifications via SMS with a sideapp (I bought the device 1 week ago). Here you have the app https://github.com/oscarpenelo/hh-sms-notifications/releases
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Gracias Oscar!!
1 año con el Karoo. 1 año de actualizaciones. No se cuantas actualizaciones cada 15 dias. Y seguimos sin tener un envío del enlace de seguimiento. Una cosa tan básica y tan facil de implementar y seguimos sin ella. Un dispositivo que lleva una sim integrada, pero que tienes que copiar el enlace de seguimiento en un papel o hacer una foto con el móvil, para pasárselo a un contacto, dado que dicho enlace ni siquiera aparece en el dashboard via web.
Increible pero cierto.
pd: Por cierto Oscar, implementaras poder enviar correos electrónicos. Lo del SMS está bien, pero hay mucha gente que tenemos cargos por cada SMS enviado.
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Hi, I have implemented the email notifications!!!
Aquí lo tenéis!
https://github.com/oscarpenelo/hh-sms-notifications/releases -
I've just installed Oscar's handy app and it works pretty nice. I used the sms at home while connected to the home wifi just to test it out. I have a data sim installed but from what I'm reading Karoo needs a phone sim package so I'm not sure how I'll get on with the data sim card.
Also - has anyone tried to sideload a Crash Detection app like this one :https://apkpure.com/accident-detector/com.harsh.accidentdetector
In theory this should work right?
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