Karoo2 Suddenly Died-will not turn on

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Alan Robinson

• July 31, 2021 14:36

I’ve been struggling with getting it to load Ride With GPS maps, but now things have taken a much worse fall. The fully charged Karoo2 will not turn on. I’ve tried every combination of buttons. Anybody seen this yet?

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  Daniel Bjerregaard

  • July 31, 2021 15:18

  I got the exact same issue with my Karoo2 too. I really hope there is a fix for this, because I can't get any contact to the unit at all.

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  Alan Robinson

  • July 31, 2021 15:45

  It’s now a very expensive paperweight. I sent in a helpline request, but no reply yet. I fear they don’t know what it is. I’m ready to demand a full refund. Also ready to go public if this is not resolved.

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  Daniel Bjerregaard

  • July 31, 2021 15:58

  I have also sent support a message and really hope they are able to fix the problem, but might not be easy, when the unit is stone dead. I have been happy with Hammerhead support, so I have heigh hopes that they solve it.

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  Damon Murphy

  • July 31, 2021 19:58
  • Edited

  Mine just did the same thing this morning. Charged after the update on Thursday, now completely dead. Can't even do hard reset on it.

  EDIT: Connected it to a different cable and plug, left it for a minute then pressed all 4 buttons and it came back to life.  Seems I left it on after the update while it was charging, but while switched on wasn't taking any charge, so ran out of juice.

   

  Is it normal behaviour not to take charge while being switched on?

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  Alan Robinson

  • July 31, 2021 20:03

  That is odd. Mine always charged to 100% while being on, however I think it turned off automatically. I’ll try a different cable and charger.

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  Damon Murphy

  • July 31, 2021 22:41

  It was fully charged Thursday. I disconnected it and switched it on to do the update. Afterwards plugged it back in and turned it on to make sure a route had downloaded to it, but forgot to turn it off. Today when I went to switch it on, it was completely dead.

  Seems strange behaviour but I had to disconnect it and then plug it again to get the basic amount of juice for it to turn on. I thought it had died completely in the meantime.

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  Klaus Fischer

  • August 02, 2021 06:24

  I've the same trouble with the Karoo 1. After the last update on Friday, 30.07.2021 the unit won't switch on by pressing the power button. The unit is fully charged but completely dead. If I plug in a charging cable - I tried different ones - the unit won't charge (there is no charging screen). I tried also an hard reset that doesn't work. 

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  Edgar Karel

  • August 02, 2021 07:09

  I also see an issue with the connection of the USB cable. Sometimes after connecting, the K2 doesn't load. After reconnecting with same cable, it starts loading. This happens with different cables, so not an issue of a particular cable.

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  Klaus Fischer

  • August 02, 2021 15:43

  No, Edgar. I tried different cables. The Karoo doesn't start loading if I plug in them.

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  Edgar Karel

  • August 02, 2021 15:58

  @Klaus, my submission wasn't a reaction on yours. I just pointed to another issue with loading the K2.

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