Powers on to blank screen after opening

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Richard Soltes

• August 09, 2021 03:42
• Edited

1) Reboot not helping.

Doing this weekly intermittently

2) now saying 9.09 gb full them goes to blank screen

using only Texas US maps , no changes

mem was about half full recently with little use

3) can get it to app cascade screen with buttons , but reboots on its own if any app is opened

4)  now stuck on loading screen ~30 min

5) can turn it off ? reboots to stuck loading screen

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  Michiel Modderman

  • August 09, 2021 11:39

  Have you tried to perform a hard reset? https://support.hammerhead.io/hc/en-us/articles/360058853573-Performing-a-Hard-Reset-on-your-Karoo-2

  Your settings are stored in the cloud. After re-entering the account details and re-connecting the sensors you should be up & running in a short amount of time, this may solve the issue you are experiencing!

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  Richard Soltes

  • August 09, 2021 13:48
  • Edited

  It is a Karoo 1 Shruti sent only K2 page

  The above directions do not work

  It remains on the boot screen f (> 30 min) until some time out occurs where the screen goes dark

  pushing ACDE meerly repeats above

  no other button actions do anything

  will not power off

   It has bricked and did it spontaneously at the end of a ride where only command given was  go to bike list before uploading.

  Memory went from 2.7 to 2.09gb no apps work, no prior sideloading or opening of ADC

   

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  Michiel Modderman

  • August 09, 2021 13:49

  The instructions for a K1 are different indeed. Have you tried these?

  https://support.hammerhead.io/hc/en-us/articles/360003079393-Performing-a-Hard-Reset-on-your-Karoo

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  Richard Soltes

  • August 09, 2021 14:24

  Wiped and rest , after an hour of working on it. Wont go past wifi connect screen says wifi connected then loops back to update wifi update.

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  Richard Soltes

  • August 09, 2021 21:09
  • Edited

  Wiped k1

  Wont go past wifi connect/sign in screen

  says wifi connected then loops back to update wifi update.

  no apps loaded per button D

  Checked DAshboard , logged in and out.

  DAshboard appears to work from desktop

  Won't export to karoo import prior settings.

   

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  Richard Soltes

  • August 10, 2021 03:03
  • Edited

  error in your onboarding instructions

  needs to sign OUT of dashboard to sync

  that was an hour well spent

  and lost the day's data

  and all sensor  connections, and won't recognize or pair with BT or ANT+ sensors or Varia

  and lost  all routes

   

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  Akhil

  • August 10, 2021 11:58

  Hi Richard,

  We are sorry to hear that your Karoo 1 is not booting up perfectly! We do see that you have opened a ticket with us for the same. One of us from the support team will be getting in touch with you shortly with a workaround/ solution!

  Your patience & efforts here are highly appreciated! :)

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  Richard Soltes

  • August 10, 2021 18:29

  thx

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