Cannot log in to my account

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Bryan Kelly

• August 11, 2021 18:52
• Edited

I am having several problems with my new Karoo 2.  Lets keep it simple, one topic at a time.

It is connected to my local WiFi network and accomplished the update.  Now I am trying to sign in to my account.  On this web page I logged out then back in.  Rather than using the saved password, I typed in the password to ensure I know the correct one.  On the Karoo the response is

Login failed.  Login failed. Invalid Credentials.

I use the same email used to log in here: forums@mbkelly.net.  As noted, I typed in the same password used to log in here and displayed the password.  It was correct.  What must be done differently to get my Karoo 2 logged in to my account?

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• 

  Marco Fraatz

  • August 11, 2021 21:04
  • Edited

  Forum and Karoo Dashboard are two different and independent accounts. If not done already, you have to register a dashboard account as well.

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  Joe Wang

  • August 11, 2021 21:05

  Which I find super confusing. I actually just use different browsers for my dashboard and support so my autofill uses the correct passwords.

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  Marco Fraatz

  • August 11, 2021 21:25

  Or just use the same PW for both accounts …

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  Bryan Kelly

  • August 11, 2021 22:56

  Well that is crap.  But so be it.  How do I create the account for my Karoo 2 to log in to.  Please provide a link there.

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  Akhil

  • August 12, 2021 11:37

  Hey Bryan,

  You can use this link: https://dashboard.hammerhead.io/auth/signup to sign up onto the dashboard.

  We understand the confusion caused here and we have already raised this further with our product team to develop a Single Sign-On experience with the /karoo & the connected services.

   

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