karoo 2 <---> Windows computer
Answered
What are the steps to get ride data from the Karoo 2 to my computer?
I have my new Karoo 2 and rode my first test ride. When connected to my computer with the USB port, the computer, Windows 10, plays a few notes recognizing the device, but nothing opens. Windows Explorer does not show anything. I have quickly looked through the table of contents and seen nothing about using my computer. I have tremors in my hands and do not like to use my cell phone.
What can I try?
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Hi Bryan, you do not necessarily require to connect the Karoo 2 to the computer to export the ride file. You can download the FIT files from your Dashboard Hammerhead account: https://dashboard.hammerhead.io/activities
Click on the 3 dots beside any ride and you get the option to download the FIT file. Sharing an Ex.
In case you have ride failure or anything that stops your ride upload to the online Dashboard, you can follow this article on how to connect your Karoo 2 to a PC and export the file.
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I replied once and it did not take so try again. Keeping it short in case my message it not accepted.
Re: Click on the 3 dots beside any ride and you get the option to download the FIT file.
I do not know where these three dots are found. In my desktop computer, on my iPhone, on the Hammerhead web page, or on the Karoo. Please provide additional details. On the Karoo, how do I get to the log in page to access my account via the Karoo? Is that a legitimate question?
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Bryan, the 3 dots are on the Hammerhead Dashboard on your PC, Browser. Please check this article for full detail, click on this link: https://support.hammerhead.io/hc/en-us/articles/360003096654-Downloading-a-FIT-file-from-the-Dashboard
For accessing the account login on your Karoo, click on the 4 dots on bottom left-hand side of your Karoo home page. Then find the Settings app within the menu items. Under the Settings app, you will see the Hammerhead account to login.
If you'd like to set up a video call, please make an appointment through this link: Video Chat.
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