Problems with the order EU 6466

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Txomin Gorostiaga

• November 04, 2021 13:21

Hi!

I placed the order on October 21. 
It shipped on October 26. Continues in transit.
I wrote to support 2 days ago and I have no news about it.
I'm disappointed

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  Hari Krishnan

  • November 04, 2021 13:48

  Hi Txomin, Really sorry for the delay caused in shipping. We have initiated an investigation with the warehouse team and they have already started the investigation. If there are no updates in the tracking link until Monday, we will send out a replacement and prioritize the shipping through a different carrier. Thank you for your patience during this time.

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  Txomin Gorostiaga

  • November 04, 2021 14:03
  • Edited

  Hi Hari. I understand, but is a problem for me. how the delay will be compensated?. I place the order on October 21. It's too many days. Also I have not been able to use it in the races scheduled in the indicated delivery times from Hammerhead. 

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  Hari Krishnan

  • November 04, 2021 17:26
  • Edited

  @Txomin:  Of course, we will talk and get back to you on the ticket as to what the compensation could be. I have set a reminder to follow up with you on Sunday about the proceedings as the warehouse team is currently investigating the issue.

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  Txomin Gorostiaga

  • November 04, 2021 14:33

  Thanks Hari. We will talk on sunday

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  Txomin Gorostiaga

  • November 07, 2021 12:24
  • Edited

  Hello. The shipment isn’t moved. There’s the same situation. I hope to resolved  the situate today as we spoke. Thanks

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  Hari Krishnan

  • November 07, 2021 12:23

  @Txomin: I will be following up with you on the ticket with the order number of the replacement order and the compensation.

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  Txomin Gorostiaga

  • November 07, 2021 12:28

  Thank you. I hope it is resolved today

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