My heart rate belt does not show the heart rate even I moisten it.

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Zichao Li

• January 24, 2022 06:30

My heart rate belt does not show the heart rate even I moisten it.

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  Michiel Modderman

  • January 24, 2022 07:35

  Have you tried to replace the battery?

  Is the heart rate monitor using ANT+ or Bluetooth? Did you enable the right switch for one these protocols on the sensors configuration page?

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  Ali

  • January 31, 2022 11:07
  • Edited

  Thanks, Michiel, for chiming in here. Those are the right question to ask.

  I must also share that, the HRM pod depletes the battery faster it left plugged from the strap - so it's a possibility that the battery needs replacement.

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  Neil Beddell

  • January 27, 2022 19:55

  Ali, I didn't know that! I always remove the pod from my sweaty strap at the end of a ride. Good to know.Cheers.

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  Stanley Sun

  • January 30, 2022 20:52

  Do any lights on the monitor light up when you put it on? A red light should flash to indicate heartbeat detected and a blue light indicates the HRM is detectable for pairing.

  @Ali, you wrote that leaving the pod unplugged from the strap depletes the battery faster — this does not make any sense and is also the opposite of what is written in the manual: https://support.hammerhead.io/hc/en-us/articles/1260803482709-Hammerhead-Heart-Rate-Monitor, which says to disconnect the pod (at least one button) to preserve battery life.

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  Ali

  • January 31, 2022 11:07

  Thanks for the correction, Stanley. I edited my words and I actually meant 'Plugged'.

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