Karoo 2 powering off every 10 minutes when using Xert app

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David Garrett

• February 01, 2022 03:05

I use the Xert app for indoor workouts. Recently my Karoo 2 has been powering itself down every 10 minutes unless I cancel it as shown in the linked article. I believe this may be related to the recent firmware update. I can't find any settings that will change the auto-off behavior.

https://support.hammerhead.io/hc/en-us/articles/4416577875099

Is this something that can be changed or am I stuck with the auto-off feature as-is for the time being?

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  Ali

  • February 01, 2022 11:31

  Hi David, there is no setting to customize the behaviour but would love to know if you are running an active workout on XERT. This shouldn't happen and would love to know more about your use case.

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  David Garrett

  • February 01, 2022 11:42

  Yes, I'm running an XERT workout on my indoor trainer when this occurs. Karoo is recording and workout is not paused. Unit will shut down every 10 minutes unless I cancel. This only recently started happening in the past week or so. Otherwise I've performed the same workout in same conditions almost daily for the past few months without this issue (boring I know but I'm a creature of habit).

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  Ali

  • February 01, 2022 14:49
  • Edited

  Hi David,

  Thanks for getting us more details. I can confirm that this is what happens and I have highlighted this to the developers. We should be fixing this unless this is expected. This happens when XERT is running in the background, but doesn't kick in if on the foregound.

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  Ali

  • February 01, 2022 16:25

  Hi David, upon further looking at this issue, we will be working with XERT team to allow the EBC app to not let the screen turn OFF, this is how the Power off is triggered. Meanwhile, I would suggest adjusting the screen-off timer in the Display settings on Karoo.

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  David Garrett

  • February 02, 2022 02:10

  Thanks for investigating this Ali.

  My preference would actually be to allow the screen be turned off without the unit timing out after a period of time. I like to ride with my screen off in order to avoid focusing on the workout duration. I usually have XERT running in the foreground with screen switched off when riding indoors. Perhaps switching the screen off forces XERT to run in the background?

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  JMX

  • March 07, 2022 15:32

  Hi all,

  to me this seems to be a general problem: The device switches off automatically if you don't use the display/buttons for some time (10 min?) OR have one of the built-in apps running - that's what I observed. So, if a only side-loaded app is running (is XERT one?), the device will power down after some time. I'm using OsmAnd for tracking and I observed this behaviour after a recent update (~ February 2022).

  My current workaround is to start the built-in tracking and pause it immediately, then switch to my app and use it as normal. This prevents the said behaviour. But it's not nice.

  Automatic power-down might be useful but one should be able to switch it off.

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