Downloaded Maps Did Not Appear On My K2

Last year, I went for a cycling holiday in the South of France. Before leaving the UK, I downloaded to my K2 the appropriate French maps and some routes I had plotted in RWGPS. When I arrived in France, and switched on the K2 to set out on my first ride, the map just didn't appear on the screen. I waited for several minutes but, eventually, got fed up and set off with a good old Michelin map [but left the K2 switched on]. After at least 5 hours, the map magically started to appear on the screen and worked OK after that

Why did the map not just appear on switch-on? Do you have to connect to something [wi-fi, dashboard etc] before setting off on your first ride? Do you have to 'enable' downloaded maps in some way? If it helps, the location of the start of the ride was not within wi-fi range

Any ideas what went wrong? I am planning a similar long distance trip this year to Poland, and I want to feel confident the maps are going to be available when I've driven all the way to Poland...

Thanks

Hari Krishnan

February 09, 2022 12:25

Hi Geoffrey, We are sorry to hear about the negative experience you have come across. We would like to investigate the issue further as we realize this could really be a frustrating experience. I have created a support ticket requesting some additional details from you. I request you follow-up on the ticket with the requested details.

Downloaded Maps Did Not Appear On My K2

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