Karoo2 flickering screen
Answered
My Karoo2 screen during rides keeps flickering between the two screens on the profile for that setting. For example, the Ride profile has the Map and two data blocks showing distance and time above the map. The secondary screen shows just a data page of 8 data fields. During my ride, I like to have the Map screen open to see the map as I ride. However, recently the screen does not say on the map screen, instead, it flickers between the map screen and the data screen every 2 seconds. Also, when it comes back to the map screen, the map is zoomed all the way out so it's rubbish to look at. On top of this, ALL other screens do the same flickering, the Settings screen, the ride list screen etc, etc. I have reset the karoo2 already and am using the latest software. This flickering occurs during riding, when not riding, when plugged in, its constant :( I paid good money for this :( Any ideas to try to fix this? Please let me know, its frustrating as hell. Thank you all.
See some video here of this here below........
https://streamable.com/76mrx9
https://streamable.com/07nk1x
https://streamable.com/784jx4
-
Hi, It seems the profile you were riding on has gone corrupt. This is one of the rare, and difficult to reproduce issues. You may fix it by duplicating this particular profile and start using the new one on your next ride. Please do not delete the corrupted profile and rename that to "bad_profile/corrupt_profile". We are investigating this problem to roll out a fix soon and would like your help in doing so.
I see that you have shared the details on a ticket as well. We will get back to you there. Meanwhile, could you also please share the URL of the affected ride id. Open it on the Dashboard, and it should look like this:
https://dashboard.hammerhead.io/activities/5843.activity.6da130f2-0339-48e4-b61f-------------- -
Hi Ali, thanks for getting back. Here are 2 recent ride URLs
https://dashboard.hammerhead.io/activities/41651.activity.734b46d2-5c51-43fa-8d39-c7fbc6b0f58f
https://dashboard.hammerhead.io/activities/41651.activity.4086e76e-d255-48ab-af85-7ec585fcc01c
Also, this flickering occurs when I am not riding, example as seen when I am looking at the Settings page, or the ride history page, or the connections page. Please send me an update on your findings.
-
Hi Kevin, could you please try the steps from above to see if it's a software issue on the Profile. You may try it by duplicating this particular/defective profile and start using the new one on your next ride.
If it is an actual screen issue, then we might need to replace this device for you. In that case, please share the above test result, and the screen behaviour in a short video clip with us in a ticket. You can submit a request here: https://support.hammerhead.io/hc/en-us/requests/new
-
Hi Ali,
I did use a new profile to avoid using the factory default profiles, and did a ride with it yesterday. The issue was the same.
So I opened a case today and attached a video to illustrate (case id #118413).
I have had this issue since I received the device in December. I faced it a little bit less after some software updates and was optimistic. But now the problem is back again on all my rides during the last weeks.
Best,
Kevin.
-
Kevin, for what it's worth, Hammerhead support contacted me off this thread and told me the unit needed to be replaced, none of the profile reset or other troubleshooting steps will fix the flickering issue. I sent the Karoo2 unit back to them and they sent me a new one. Great on their part to do this. So far I have not had the same issue with the replacement unit. Please have them replace it asap for you. If you need more details I can probably pull up the communications with the Hammerhead tech.
-
I have the same issue, started on my 2nd ride. Just submitted the ticket! Hopefully I will get the a response soon, but they seem to be overwhelmed now as many devices mist’ve been sold during the latest marketing campaign! Damn shame since I really like the device and enjoyed it on the 1st ride.
-
Hi Anton, we are slow to respond right now due to high volume of tickets but we will get back to you as soon as possible. But it sounds like you might be facing the same issue as above and we will get you a replacement send out. While we are working through the backlog, it might help us if you can try performing the steps from above.
- try creating a new profile and ride on that
- try a factory reset and ride after thatPlease let us know the results of these on the same ticket so we know you have tried everything and it might help us with lesser back and forth conversations.
Please sign in to leave a comment.
Comments
14 comments