Rotor InPower drop outs

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Matthew spooner

• February 28, 2022 08:15

My Rotor InPower Power Meter seems to have a connection issue with my Karoo2. On a ride it drops out for between 1 and 10s almost constantly. I am not sure if the problem is with the power meter or with the head unit or an interface between the 2. The picture below shows a small section of a recent ride

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  Ali

  • February 28, 2022 11:17

  Hi Mathew, I looked at your device logs and seems the signal received from the ROTOR to Karoo 2 is pretty bad, towards unusable. Now this could be a ROTOR problem, as we have seen with other users or it could be the Karoo 2 itself. In which case, we will first try and replace the Karoo 2 unit for you, if that doesn't work - we would request you to follow up with the ROTOR support. Could you please share the latest FIT file of your ride and the device SN in an email to support@hammerhead.io?

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