Trash section for deleted rides

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Christian Jüttner

• April 07, 2022 20:00

What happend:

After I finished my ride my karoo said „saving the ride“ then there was the ride summary screen which has the two options (deleting and the checkmark) I didn´t hit the checkmark as I was away from a wifi (Strava, Trainingpeaks etc. would not upload) so I rode 3min home and while the summary screen was active I dismounted the karoo and accidentally hit the deleted button on the side or on the touchscreen while dismounting. (support helped me recover the lost .fit file

What I suggest/request: 

I know that a lot of people want the delete button on the after ride summary screen and I totally understand that. But what about like a „trash“ section in the rides app? So deleted rides or rides which are finished due to a dying battery or system error are put. And lets say they stay there for maybe something like seven days? After that they are deleted forever. So this would be nice compromise for both sides as it´s even harder to loose data and the unit is not cluttered with test rides or stuff.
You could also only make this trash section available on the hammerhead dashboard so the internal store of the unit is not used.
This is something like apple did with photos.app as deleted images are stored in trash for 30 days and after that are deleted forever.
I think this would be a huge improvement and helps save a lot of peoples nerves and don´t annoy people with cluttered dashboards (or rides so to say)

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  Hari Krishnan

  • April 08, 2022 10:46

  Hi Christian:  Thanks a lot for sharing your experience with us and we are glad that we were able to help you recover that deleted ride.

  You feedback and suggestion about the trash selection is valuable and I am happy to share it with the Product team for future consideration.

   

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  Michael Brandt

  • April 15, 2022 10:26

  Hi, I think accidentally I just deleted a ride this morning. Is it possible to retrieve this ride somehow? Do you need any info for this? I think this happens more often. Certainly when your customer base is growing (which I think it is!). So a trash bin for deleted rides would come in very handy. Thanks, Michael Brandt

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  Anna Ronkainen

  • June 01, 2022 19:39
  • Edited

  First time this happened to me today as well, guess my fingers and the unit were out of sync when I tried to save the ride...

  I was able to recover the deleted activity in the FitFiles directory (debug USB, MTP) but it wasn’t there immediately (or rather 15 mins and an additional deleted activity later; the most recent file was still from two days ago) but only after shutting down and restarting the unit?

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  josh kelly

  • July 25, 2023 04:06

  hello

  I just deleted my ride today 

  need help to get it back

  thanks

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