Faulty data recorded (speed, distance)
I'm reporting my first experience with the Karoo 3 (and support) because I'm having issue with uploads to Rwgps. Rwgps shows incorrect distance, ride time, average speed and max speed. After investigation with Rwgps support they pointed me to the actual recorded data in the Karoo fit file. This shows many stop and go's. A lot of times it shows speed going to 0 one second and then 56kmph the next. During those seconds the gps coordinates do change but the distance does not.
The smoothing out in most apps like Komoot, Strava and Hammerhead fix this issue (or work around it). Rwgps shows the actual data with much less smoothing out resulting in many stop and go's showing on the route speed diagram.
Have any other of you Karoo users noticed this issue? Have any of you reported this with support? Any luck solving it?
I'm trying the forum here (although there doesn't seem to much activity) because Hammerhead support is just pointing to Rwgps for the issue, ignoring the actual facts and data delivered and just say there is nothing wrong with the unit (or software). This last bit is pretty frustrating because besides buying an expensive unit I put time in troubleshooting and present them will it all the data.
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For anybody interested. I have provided support with all the evidence and they have sort of acknowledged the issue. They've put it on the backlog for the software development team. I don't have high hopes for a fix soon but who knows, perhaps they surprise me.
The latest data given to them was from my last ride. In this case I had a speed sensor connected to the Karoo. I actualy got this tip from Rwgps....Connect any sensor like speed, cadence, power or hart rate and it will also serve as a backup for calculations. The effect of the speed sensor (although I cannot explain) is that the actual fit data is all correct now. Not 1000s of double distance entries anymore, just a few which are in fact actual stops.
In other words... If you have a sensor connected to your Karoo unit you will not have the issue. If you have the issue and no sensors connected....connect one. I bought a cheap speed sensor for 15 euro which fixed it for now.
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