Known Issue: Karoo - No GPS/Acquiring GPS

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Jami

Some riders may experience GPS loss during a ride. Most impacted riders report the ride starting normally and the GPS failing mid-ride. Rebooting the device or toggling between an "indoor" and "outdoor" profile can restore the GPS, but it may happen again during that or subsequent rides. The issue is intermittent and may not occur on every ride or every device. Symptoms include an "acquiring GPS" message and/or GPS-derived data fields stop updating correctly. 

The Hammerhead Developers have identified a settings/software change late last week that caused the issue, and they are currently working to resolve it. Status changes and additional details will be added to this thread as they become available.

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    Simon Lockwood

    @Ziga Plahutar - Suggest you raise a ticket with support directly, stating the above and attaching the FIT file. Unless you have already done this.

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    The-Sandman

    After experiencing the GPS issue several times during a ride last weekend, I installed the new firmware (1.661.2545.20) today. During a four-hour gravel ride, I didn’t experience the GPS issue again. Even so, I’ve now disabled ‘Auto-Update’ ;-)

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    Simon Lockwood

    30 min ride this afternoon (UK time) and everything worked as normal. Appreciate that some folks had issues after 1h but i had GPS problems previously with 10 min test rides. So far, so good....

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    John Pfennings

    what i was afraid of…. did not have the gps problem. did the update. and now have the problem🫣acquiring gps …… tomorrow big 210 km gravelride with group

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    Gerard van Rijn
    • Edited

    @John Pfennigs After the update you need to do a manual update by yourself because the so-called fix update does not take place automatically.
    Go to: Settings > System Update and start the fix update. 

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    John Pfennings

    thx @gerard. will do but i was thinking the fixe was already a few days ago before the update but will do and see if it works

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    Simon Lockwood
    • Edited

    FW 1.1661.2445 was released during Thursday 7th, so users should do a manual system update check as @Gerard suggests, if they haven't done this more recently than Friday 8th - even if they have auto downloads enabled. It only takes a few seconds to check.

    Happy to report that this has fixed the GPS issue for me, having been on 30 min and 60 min rides.

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    Jami
    • Edited

    Hi @John Pfenning -  SW version 1.1661.2445 should have resolved the issue of losing GPS mid-ride. I created a new support ticket and sent it to you to follow up. Please reply with the date and approximate time you experienced it, and whether you saw "acquiring GPS" before the ride, or if the ride started normally but GPS was lost later in the ride. We're happy to look into it. Thanks!

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    Jami

    Hi @Ziga Plahutar. I checked the logs for your serial number. The most recently uploaded ride is from 7 October and was on the older SW: 1.658.2535. I see that you updated to 1.661.2545 later on the 7th, after that ride. If you rode again after the update and experienced issues with GPS drops, please connect your Karoo to the internet so the ride and associated diagnostic logs can be uploaded and accessed. I've created a support ticket and sent it to you to gather more details. You can reply there. Thanks!

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    Ziga Plahutar

    Hi Jami,

    Thanks for checking the logs! It seems my Karoo updated right after the ride, and I didn't notice. I thought the update had already been installed before the ride.

    I'll test it again tomorrow with the latest firmware and report back whether the GPS issue persists.

    Thanks for your help!

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    Jakub Dominik

    I’ve been out on a few rides - totaling over 90 minutes of activity recording - and haven't had any GPS issues, so as far as I'm concerned, that matter is settled. However, other issues have cropped up (specifically, rerouting while riding gravel paths in the woods), but I’m going to keep an eye on things before reporting them.

     

    That’s all from me - thanks!

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