Live Tracking data fields changed

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Richard Small

• May 11, 2022 12:22
• Edited

I love my Karoo, but recently I have noticed a change in what is visible on the live tracking page that I share with my family.

Firstly, it now only displays in Imperial (miles), rather than metric (kph), and there seems to be no way to change this on the tracking page. I've just seen another topic for this so i'm sure it's been flagged.

The tracking page also used to have a great feature that showed estimated time remaining on my ride. This was useful as I often head out at night and my wife was able to have a rough idea of when I'd be back. Can't see it anywhere now.

I'm pretty sure it showed battery and other info, too, but this seems to have all disappeared and just left with the basic info.

Anyone else getting this result? Any idea how to get the ride time remaining back?

Thanks!

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• Official comment

  

  Shruti

  • July 04, 2022 06:17

  Hi Richard,

  This response is to let you know that the above issue was fixed last week. Please write back to us if you still have problems with the Live Tracking page.

  Thank you!

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  Richard Small

  • May 11, 2022 12:23
  • Edited

  Here are some historical screenshots I've found from another user, showing clear units, ETA, battery life.

  

  And my file today - you can see battery life and ETA are gone, also missing the unit denominator, which makes it confusing when it's in miles without realising

  

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  Hari Krishnan

  • May 11, 2022 15:28

  @Richard: Sorry for the inconveniences caused to you. We are aware of this issue where the unit on the details available on the Live tracking link is always imperial regardless of the Settings on Karoo 2. We expect to give a customisation option in the future but as of now, this is not in the priority list. I have added your vote for this enhancement request while forwarding it to the Product team.

  Coming to the next issue, we understand that the ETA and the Battery level is no longer available on the Live tracking link and we have reached out to the software team to look into it and see what we can do in this case. I will get back to you with an update as soon as I hear back from them.

   

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  Richard Small

  • May 11, 2022 21:28

  Thanks Hari - appreciate your quick response, looking forward to an update!

  R

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  fixie

  • November 15, 2022 02:08

  Still doesn't work on mine, am I missing something?

   

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