No internet connection

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Nick Yanakiev

• May 14, 2022 09:56

Switched my Karoo 2 on for the first time in a while. It is connected to my wifi and has a sim card as well. No matter what I do, I keep seeing a no internet connection message. I am, therefore, unable to create or download routes created via RWGPS. Rebooting the device did nothing to fix this. Thoughts?

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  Nick Yanakiev

  • May 15, 2022 05:47

  Anyone???

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  Ali

  • May 15, 2022 11:07

  Hey Nick, Could you try to forget the network and join again? Also, for the SIM card, I can't say if you had removed it earlier and have put it back again now, or was it always there.

  Is the SIM card icon showing up on the status bar on top?

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  Nick Yanakiev

  • May 15, 2022 11:17

  Both cellular are connected and working (both icons are showing up in the status bar);

  I added a ride via RWGPS and pinned it, it appeared in the HH Dashboard and synced to the Karoo

  Still, I cannot create a new route on the device itself- Routes--> + sign shows a no internet connection message; location is on but the Karoo won't show my location on the map (message shown is waiting for location);

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  Nick Yanakiev

  • May 15, 2022 11:19

  In other words, the problem has to do with both wifi AND cellular. Not to mention that location is also showing as switched off, even though it is enabled in settings. I tried disabling and re-enabling it but no joy. 

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  Anna Ronkainen

  • May 15, 2022 11:23

  Any chance you have turned airplane mode on by accident?

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  Ali

  • May 15, 2022 11:25

  Nick, if the routes sync on the Karoo - it means the internet is active. When you are creating a route, do you also have a ride running in the background?

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  Nick Yanakiev

  • May 15, 2022 11:26

  No, I am sitting at home trying to check if this key functionality is back up and running. It is not for the third day in a row. 

  Airplane mode is disabled.

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  Ali

  • May 15, 2022 11:34

  Can you please record a short video and send it in an email to support@hammerhead.io? Please mention the device id of your Karoo as well. Before suggesting a reset, we would like to see the behavior and try to replicate it on our end.

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  Nick Yanakiev

  • May 15, 2022 11:41

  Yes, will send it shortly. 

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  Nick Yanakiev

  • May 15, 2022 12:05

  Now in the Support team's inbox.

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  Nick Yanakiev

  • May 21, 2022 11:56

  New update come through yesterday, still not working as expected. Please explain to me how this is expected behaviour when every single connected device can perform this function inside???

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  Floris

  • June 30, 2022 20:15

  I have the same problem over here: no internet connection while it's connected: tried everything (incl hotspots 4g) but nothing works. How is this possible for a device like this?? 

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  filipes

  • October 17, 2022 21:40
  • Edited

  I have the same problem. Rarely it works but mostly not.

  i am using wifi connection or mobile hotspot both with full signal.

  Airplane mode is off, wifi is on, WiFi signal is strong.

  I'm worried if it's not a device defect. I have it a week.

  This function is important to me. 

   

   

   

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  Robert Allen

  • February 06, 2023 17:59

  I am having the same issues and have determined that all of my other systems are in proper working order. Has anyone here had any resolution to their issues? 

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