Karoo 2 Reset during ride

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Luca Seveso

• May 19, 2022 09:59

Good morning, yesterday during a ride with a charged battery, the gps suddenly reset, once I restarted I lost the race but it started again by hooking up to a race that had already ended a few days ago! first part of the race lost, it doesn't matter, but I don't want to happen again. On top of that, I stopped the race and canceled it, but unfortunately it just canceled a race that was already completed and memorized a few days before.

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• Official comment

  

  Shruti

  • May 20, 2022 17:08

  Hi All,

  Just an update on your query: We’ve fixed an issue on the latest software version from May 19th with Karoo 2 that could cause it to reboot itself in the middle of a ride. Please check the system update from under the settings on your Karoo.

  Thank you!

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  Akhil

  • May 19, 2022 12:31

  Hey Luca,

  Thanks for posting! We are sorry to hear about your recent experience with the Karoo, We have had a few other riders report the same behavior on the unit and we are presently collecting reports to understand the root cause of the issue. 

  I have reached out to you via email to collect more information regarding this concern, I will take it forward from there!

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  Darrell McCombs

  • May 19, 2022 19:19

  Does today's release (2022-05-19) fix this issue?

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  Kenneth Odem

  • May 22, 2022 18:23

  The communication from Hammerhead on this isn't the best... Is there a new software update from the normal 2 week cadence that fixes the issue? Shruti reported the issue is fixed and I don't understand how I can take advantage of this fix.

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  Ali

  • May 23, 2022 06:26

  Yes the software version from May 19th addresses one of the root cause that leads to reboot of the whole unit mid-ride.

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  Luca Seveso

  • May 23, 2022 10:48

  Hi @all now i have updated to the last version (1.297.1231.12) i hope the problem is solved!

   

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  Kenneth Odem

  • May 23, 2022 11:54

  It is the May 19th version that began causing the issue for me

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  Ali

  • May 23, 2022 12:07

  Hi Kenneth, we have received your ticket and will be looking to find the root cause of the problem.

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