OUTAGE: Multiple Dashboard issues [JUNE 7th, 2022 - RESOLVED]

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Ali

• June 07, 2022 15:13
• Edited

Hi All, We have identified multiple issue on the Dashboard, where users are unable to login, see the routes and ride, or import the routes.

Our software team has been notified of this and we are looking on our servers. We will update this post as soon as we have a fix.

Thanks!

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• Official comment

  

  Shruti

  • June 07, 2022 17:12

  Hi All,

  The outage mentioned above has been resolved. Please reach out to us at support@hammerhead.io if you continue to facing any problem.

  Thank you!

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  Robert P.

  • June 07, 2022 10:39

  Hello Ali,

  this shows that I would like to have a way to upload a .gpx file directly to the Karoo 2. Any advice how this is possible in a case of server breakdown/failure?

  Thanks - Robert

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  Gordon Davies

  • June 07, 2022 11:26

  Many thanks for acting so quick Ali.

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  Chris Tarry

  • June 07, 2022 11:47

  Still not working for me.

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  John Pfennings

  • June 07, 2022 12:03

  Does not work at the moment. And a route i uploaded via komoot yesterday has changed totally in the dashboard. Riding at moment and using my wife’s garmin 1030 to route🤣🤣never had this before after a route import

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  Ali

  • June 07, 2022 13:10

  Hi All, it is slowly restoring itself now. Please reload the browser page to see your data and other functionalities.

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  Rostokko

  • June 07, 2022 13:14

  It looks almost fine for me; the only problem is that routes (all imported from pinned rwgps ones) appear all duplicated (except in the "collections" folders)...

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  Robert P.

  • June 07, 2022 13:19

  @Ali, I can't login: "Email or password is not correct."

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  Rostokko

  • June 07, 2022 13:22

  @Robert - try cleaning up your site cookies; that took care of it for me.

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  Robert P.

  • June 07, 2022 13:24

  @Minollo, already did that before posting. Re-tried it and still "Email or password is not correct."

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  Edgar Karel

  • June 07, 2022 14:03

  Dashboard is working again.

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  Ali

  • June 07, 2022 14:11

  Robert - May I know if you were trying to reset your Dashboard password before the outage?

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  Robert P.

  • June 07, 2022 14:19

  @Ali, no I did not. I was in the dashboard at the moment as the server failed uploading a .gpx file. Because it acted strangely I logged out manually but did not reset the password.

  After you stated here that everything should be working and I could not login again I first tried to delete cookies. Didn't work for me and so I reset my password and it is working now.

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  Ali

  • June 07, 2022 15:05
  • Edited

  Thanks for the update, Robert - sorry that you had to reset the password. Let us know if you have trouble again.

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