[BUG] - HX Sensor Service Error

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Mark B.

• June 22, 2022 08:59

today I got "HX Sensor Service has stopped" error, after turn on K2.
Then, I update K2 to the latest version (from previous). After restar I get this error again. 

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  Ali

  • June 22, 2022 09:51

  Hi Mark, this error comes up when the Karoo 2 is trying to search for a sensor paired on the device but doesn't find one, or when one of the sensor is reporting low battery. Could you please go to the sensor list on Karoo 2 and remove any of those sensors? reboot the device and see if it still happens.

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  Mark B.

  • June 22, 2022 10:30

  Thank you for the information. I have two bikes with multiple sensors. Because of this, half of the sensors are always offline. I have been using K2 for over a year and have not had this problem yet.   

  The second time I got this error, there was no sensor in range - so it's not a low sensor battery problem.

  After second reboot, the problem did not occur.

   

   

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  Ali

  • June 22, 2022 11:56

  Ideally it does stop the search after 2 minutes, but seems it got stuck on that in the background causing this app crash. Glad to know its working now, but please let us know if it gets more frequent.

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