Incorrect altitude information

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Michael Ritzke

• July 19, 2022 07:07

When the SIM card is inserted, incorrect altitude readings occur again and again!
During the recording, incorrect altitude information is recorded for a short time.
This only appears when the SIM card is inserted!
When I ride uphill, I orientate myself on meters in altitude/hour, with the wrong information this function is useless for me!

Is there a solution? Will this be fixed with an update?

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  Ali

  • July 20, 2022 07:32

  Hi Michael, sorry that we have not been able to fix the problem while using a SIM card. We intend to solve this via a software update and it's being investigated at different software levels by multiple teams.

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  Michael Ritzke

  • September 09, 2022 10:22

  Das Problem besteht immer noch!

  

  Wann wir des eine Lösung geben?

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  Judah Rand

  • December 27, 2022 11:50

  Any update on this it is incredibly annoying...

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  Michael Ritzke

  • December 27, 2022 15:21

  This problem has existed since the Karoo 2 came out and has not been solved to this day.
  This means that since the Karoo 2 existed I have had incorrect altitude information!
  For correct height information, I absolutely need Strava, which can recalculate the height information, because Hammerhead Dashboard can't do that either!

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  Judah Rand

  • December 27, 2022 16:05

  Yup... Really disappointing since the live tracking feature needs the SIM so we're forced to choose between a safety feature and basic functionality (altitude data...). Hammerhead, please, give us an update as to what is preventing this being fixed?

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  Anna Ronkainen

  • December 27, 2022 17:21

  Yeah, it looks like it’s some feature of mobile networks in specific countries that is causing this. You can even see it in Michael’s screenshot above, the section starting around the halfway point that is on the Dutch side of the border has no altitude spikes at all while the German sections before and after do. So it would make sense to me to just simply stop whatever altitude (mis)calibration smartness that is going on here for those specific countries/operators/whatever only. Most of the reports seem to be coming from Germany so that would be one place to start...

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  Michael Ritzke

  • June 20, 2023 11:28

  Hello Hello!
  Hey Ali, is there any progress in resolving the issue!?
  The problem is still there! It exists from the beginning!
  You are also aware of the problem! You've been working on the solution for a year!!!
  Will it be fixed in the Karoo 3?

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  Artur Losa

  • June 20, 2023 18:16

  It looks bad to me too
  

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