Esclamation Point

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Luigi Paraboschi

• August 08, 2022 15:12

My Karoo2, does not connect with my apps and with the Dashboard.

Is it possible it is related to the esclamation point on the upper left corner? Please see attached pic

Is it an error icon and how do I resolve it?

 

Thanks,

Luigi

 

 

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  Anna Ronkainen

  • August 08, 2022 18:55

  I think the icon next to the exclamation point is the missed call indicator which seems awfully strange. Have you tried checking the system notifications (swipe down from the top and go to the first page (alternatively swipe up after swiping down if on older firmware)) to see what they are saying? Worst case, I suppose a factory reset should fix this...

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  Luigi Paraboschi

  • August 08, 2022 20:32

  Thank you Anna. Yes, the first icon on the left is clearly a missed call that on a device that does only data is awefully odd.

  I could care less about that icon though. Somebody called that number by mistake and I didn't answer, obviously.

  Any insights instead on what I care about? The esclamation point?

  Tks

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  Ali

  • August 09, 2022 12:15

  Hi Luigi,

  The 'i' icon is for the notification pending to be read, it is possible that you are logged out of your Hammerhead account under the settings. That is the possible reason for Karoo not connecting to your app.

  Slide down from the top of the screen to reveal the control center and Notifications. Full details and help article here: https://support.hammerhead.io/hc/en-us/articles/4411194535835-Karoo-2-Control-Center

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  Luigi Paraboschi

  • August 09, 2022 17:46

  Bingo, that was it. Thanks for the very helpful tip Ali. Not sure how I got logged off, but that's exactly what the problem was and what the esclamation point was indicating.

  Tks again

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  Richard Soltes

  • August 16, 2022 00:12

  Icon Index , anyone?

  Or even a comprehensive general index.

  Trying to get out the door or mid ride is not my best time for researching.

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  Ali

  • August 16, 2022 13:52

  Hi Richard, this is shown up here: https://support.hammerhead.io/hc/en-us/articles/360051706974-Karoo-2-Status-Bar-

  But I think we can make it even better. Let me start a project with Franklin on this change request.

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  Richard Soltes

  • August 16, 2022 18:45
  • Edited

  Thanks  Ali,

  Icon Index I was looking for was in K2 Status Bar's index

  Exactly what was needed. 

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