Routes vanish during rerouting since latest update

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14 comments

  • Official comment
    Avatar
    Shruti

    Hi All,

    We’ve fixed an issue (introduced in the latest release from September 8) that could cause the route line to disappear if you went off-route.

    Thank you!

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  • Avatar
    Byron Brewer

    I had this happen to me last week (on the latest build) and I was really confused around what was happening and why the route magically disappeared and then reappeared when I got back on the planned route. I didn't really think much about it though because the re-routing feature on the Karoo is complete garbage (and that's being kind) and I always just ignore it's suggested route. Having an option to disable automatic rerouting is one of the most voted feature requests but it continues to be ignored by Hammerhead so I wouldn't hold your breath on that one.

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    Mark Miller

    I had this happen in a race this past weekend. The course was changed slightly from the published route due to some construction and repaving. My route completely disappeared - which was quite concerning - and would reappear. Luckily there were markers and signage to keep us on the detour. Once back on the route it seemed like the route would pick back up but often the chevrons were the wrong color. I think what was happening is rerouting was trying to take me back to where it thought I left the course. It was wrong more than it was right. It was definitely a situation where I would turn off rerouting if given the option. 

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    Tim Rook

    I had this several times on a ride tonight, the route just disappeared right when I needed it most, in an area of multiple paths with different rights of way etc. Really needs to be fixed so the route stays up no matter what because it could lead to dangerous situations. E.g. in bad weather finding a route out or in case of injury. 

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    Hari Krishnan

    Dear riders, we have identified this as a bug and this has been escalated to the software team. We will be fixing this issue in one of our upcoming releases.

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  • Avatar
    Hari Krishnan

    Hey riders, we have identified the root cause of the issue and this happens when the Route engine fails to find a valid path in some Re-routing instance. The fix for this issue is already in place and it will be released in the next software update. 

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    Dave Ryall

    Thanks Hari - I had the same thing myself yesterday. Any chance of sorting out the 'disable reroute' issue too? I suspect that would be a very popular fix!

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    Peer Q

    Thank you team for sorting this bug so quickly! This is why I love being part of the Hammerhead community... you guys really do listen to your users! 🤘

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    Chris M

    The original route remains in place now with the latest update - however it still reroutes even though i'm on the route itself.

    and the worst part is the reroute is in bold RED line with the arrow chevron. The original route is in thin yellow with no chevrons.

    it was confusing at best. the original route should be bold and with the chevrons vs the rerouting. or better yet have an option to disable rerouting?

    suggested fix:

    1 - UI - original route should still be in bold yellow with the chevrons and the reroute in thin red line so visually it's not dominating the map. Same with the directions - the priority should go to original route vs the reroute.

    2 - rerouting logic - it is just horrible as it reroutes even when on the route itself. reroute should only kick in if truly off route! otherwise rerouting shouldn't be working at all.that would probably save the battery too if rerouting is working less often.

     

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    Ali

    Hi Chris, the red route over the top of the yellow one will be fixed in the next update.

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    Chris M

    Hi Ali

    I've updated the K2 since the update and it seems the red is still being preferred over the yellow (original route).

    Not sure if I need to set something up? 

    Has anyone had an experience post recent update?

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  • Avatar
    Ali

    Chris, this is a different bug that was introduced around the same time. It is getting looked at right now, as we found number of issues with the reroute logic.

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  • Avatar
    Byron Brewer

    Ali,

    If your product team would just allow us to disable re-routing this would be a non-issue or at least reduce the number of people who are impacted by this.

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    Erik

    What a BLESS it would be, if we could just TURN OFF REROUTING

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