Geoff

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Geoff Smailes

• October 01, 2022 17:17

I have offline maps downloaded but my screen is blank when a ride is started.

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  Jim C

  • October 03, 2022 01:01
  • Edited

  Stating the obvious but make sure gps / location is enabled. The device may think it is somewhere which you haven't downloaded a map. From ride profile loading to displaying any map data mine takes around 10-15 seconds, stays blank until it locates itself.

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  Geoff Smailes

  • October 03, 2022 07:22

  txs Jim, yes, it is able to navigate preset routes so the gps location is turned on. just no map detail shown. 

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  Bob Lyle

  • October 03, 2022 10:35
  • Edited

  Is the map zoom level perhaps way, way out to thousands of miles/kms so the map of interest is effectively an invisible dot on the screen? Admittedly it's been so long since I last set up new maps that I've forgotten what the initial view looked like.

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  Ali

  • October 03, 2022 11:25

  Do you have a GPS lock? You may check that by trying to create a route on the Karoo 2 itself.

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  Geoff Smailes

  • October 03, 2022 11:51

  doing that, the karoo 2 thinks i'm in london, when i am not. 

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  Ali

  • October 03, 2022 12:34

  It looks like your device is not connected to GPS. I will be raising a ticket on your behalf to diagnose the problem with the support team. Please share the required SN of your Karoo 2 with us.

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  Geoff Smailes

  • October 03, 2022 12:49

  build # is 1.330.1336.12

  # on the device back is KARoo20ALC030800265

   

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  Ali

  • October 04, 2022 11:11

  Thanks, Geoff. We found that the offline maps regions on your route was missing, although the GPS was active and tracking your rides. You may open the route on the Karoo 2 and tap on the Download maps button. We have also responded on your ticket. Please take the conversation forward from there.

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