K2 does not upload to Dashboard

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Ted

• October 31, 2022 20:22

This has not happened in a several months! Logged out of dashboard, signed in to Karoo, WiFi is on and working - last upload was on 10/28, will not upload to Dashboard 10/31. Tried manually uploading with Strava and RidewithGPS to no avail!

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  Ali

  • November 01, 2022 10:31

  Hi Ted, if the user account is same on Dashboard and on Karoo, this should not happen. Do you see any error message when uploading to Strava manually?

  If sign out and sign in does not work, could you please share the serial number of your Karoo 2 with us in an email to support@hammerhead.io? We'd like to investigate the issue on your device and account.

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  Mari

  • November 05, 2022 00:18

  I'm having the same issue. I logged out and back in and still nothing. No error appears and the ride doesn't appear on my dashboard.

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